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Lederaa LED Lighting is an Upfront Merchant on TheFind. Click for info.

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Shipping & Returns

Guarantee: 

  • All items are 100% new and never used.
  • 1 Year Manufacturer's Warranty

Payment: 

  • We accept PAYPAL only.   

Shipping and Handling:

  • We ship to the United Kingdom, Ireland, Switzerland, Sweden, Ireland, Austria, Denmark, Germany, France, Finland, Norway, Netherlands, Greece, Poland, Portugal, Spain, New Zealand, Australia, Canada, US and some other countries worldwide only.(If your country is not on this list, please contact us before bidding, we'll see if we can ship to you.)
  • All itemsare located in Taiwan unless specially specified.
  • All items will be mailed within 2 working days from Taiwan (Monday to Friday), after payment has cleared, unless special shortage case which will be notified in email..
  • The item will be shipped via Registered Airmail, which usually takes 5-21 business days to receive (excluding weekends and holidays).  The delivery speed depends on each country's customs clearance speed. Normally, the US and UK are faster, with packages often arriving within 4-7 days. Some European countries, like Italy, France and Spain, may take as long as 14-21 days, because packages are often delayed by local customs investigations.
  • In order to reduce any unnecessary costs, all items will be marked as a gift.
  • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
    • Please check with your country's customs office to determine what these additional costs will be, prior to buying.
    • If you have bigger order value in one shipment, you may specify the invoice value you wish when you make purchase, we will issue the value in shipping invoice as you stated.
    • If not specially specified, we will enclose a low value invoice in each shipment, so it will drop down the possible import taxes to very little or even zero to most cases.
  • Items should be received by you within 14 business days, and if you still have not received your item 15 days after you made payment, please do not hesitate to contact us for further action and we will try our best to help you.
  • We'll share a few portion shipping cost for the second shipment in case of the package has been returned to us for reasons such as your local post service staff cannot deliver the package to you based on your shipment address. But the second shipment wlll have to be handled after we have received the returned package as well as the clearance of payment of the buyer's shared shipping cost portion.
  • Please make sure your shipping address is correct. We will only follow your address provided by Paypal.

Refund and Returns:

  • Item(s) must be return within 7 days of receipt.
  • Prior authorization is required before any items may be returned.  We reserve the right refusing any requirement that informs the seller longer than 7 days.
  • Refund and re-delivery will go on after the seller's receiving the returned item.
  • The buyer is responsible for returned charge. If the returned item possesses no fault, the buyer also has to pay for the second delivery cost.
  • Defective products must be returned within 7 days upon receiving (Note: returned product must be returned in original packing and must be in good condition).
  • We refund the item's value only even if the item has been found to be defective.
  • We will not refund or reimburse all shipping fee charges (including the original shipping and handling fees). Only replacement of defective item(s) will be made.
  • It may take up to 7 working days to process your return after we receive your item(s).
  • If you want return and replacement, you must:
    • Email your return request to us to get our prior authorization.
    • Return the whole item(s) in their original conditions, including the original packing slip indicating which items are being returned.
    • Mark "RETURN" on your returned package. 

Warranty:

  • All items come with a 6 months Warranty Manufacturer's Warranty, against manufacturer defect under normal operating condition. 
  • Proof of purchase is required when warranty service is requested.
  • Note that improper use or unauthorized repair will not be covered by the warranty.
  • If merchandise is found defective, please contact us within 7 days upon receipt and return the item back to us. We promise to issue a brand new replacement to you or refund your purchase price.
  • Returned items must be in their original packaging.
  • Shipping, handling charges, and insurance are not refundable in any case.